Terms and conditions

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Terms and conditions

Copyrights and Restrictions of Use

All the content included on this web site, including all the text, graphics, photographs, logos, icons, buttons and images (“Content”), is the property of The Loop Online or its content suppliers and protected by New Zealand and international copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all Content available on this web site is the exclusive property of The Loop Online and protected by New Zealand and international copyright laws.

All Content on this web site may only be used by you for personal shopping and information gathering. You may make copies of selected portions of the Content, provided that such copies are made only for your personal use and only if you maintain any proprietary notices contained in such Content. Any other use of the Content, including but not limited to, the reproduction, modification, distribution, transmission, republication or display for any other purposes is strictly prohibited.

Trademarks

The Loop Online, and other graphics, logos, and service names used on this web site The Loop Online  (‘The Loop Online Trademarks’) are the trademarks of The Loop Online.  The Loop Online trademarks may not be used in connection with any third-party products or services or in any manner that disparages or discredits The Loop Online. All other brands and names (including third-party product names) are the property of their respective owners.

Disclaimer of Warranty

THE CONTENT CONTAINED IN THIS WEB SITE IS PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY OF ANY KIND BY THE LOOP ONLINE. FURTHER, THE LOOP ONLINE DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE AND THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS ON THIS WEB SITE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

The Loop Online web site includes content provided by third parties and users. For such content, The Loop Online is a distributor and not a publisher. Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties (including merchants and licensors) are those of the respective authors or distributors of such content and not of The Loop Online or its affiliates, officers, directors, employees, or agents. There are no warranties made as to the completeness, accuracy, currency, or reliability of information published by The Loop Online.

The Loop Online does not warrant that information, services, and products contained in this web site will satisfy your requirements or that it is without defect or error.

You acknowledge, by your use of this web site, that your use of this web site is at your sole risk, that you assume full responsibility for all risk associated with any of your use of this web site, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site.

Limitation on Liability

AS PARTIAL CONSIDERATION FOR YOUR USE OF AND ACCESS TO THIS WEB SITE, YOU AGREE THAT: (I) IN NO EVENT WILL THE LOOP ONLINE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS WEB SITE OR ANY SITE LINKED TO THIS WEB SITE, BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THIS WEB SITE; AND (II) THE AGGREGATE LIABILITY OF THE LOOP ONLINE, OR ANY OF ITS DISTRIBUTORS OR DEALERS, ARISING FROM OR RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION OR CLAIM, E.G. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, MALPRACTICE, FRAUD, AND/OR OTHERWISE) IS LIMITED TO THE PURCHASE PRICE OF ANY PRODUCTS YOUR PURCHASED FROM THE LOOP ONLINE IN THE RELEVANT TRANSACTION; AND (III) THE LOOP ONLINE SHALL NOT IN ANY CASE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF THE LOOP ONLINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If any provision of this Agreement is held to be illegal or unenforceable, then such section shall be eliminated or limited to the minimum extent necessary and the remainder (including any revised portion of the agreement) shall remain and have full force and effect.

Terms and Conditions

The sale of all products and services from The Loop Online Internet site are subject to the following terms and conditions:

Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.

The Loop Online guarantees the protection of your credit card information. You will not be held liable if unauthorised charges are made to your account through no fault of your own as a direct result of shopping at The Loop Online.

By placing an order through The Loop Online’s website you agree to receive newsletters promoting products and services from The Loop Online. Should you not wish to continue to receive these newsletters you can unsubscribe at any time by using the unsubscribe link the end of the newsletter.

The Loop Online guarantees that we will never share, sell, disseminate in any form whatsoever any of the information that we collect from you during and beyond the course of our relationship. This excludes information that is required by law to be provided.

Exclusions to Online Discount Promotions/Email Promotions

Only one discount code can be used at any one time, not available with any other offer.

Discount unique codes (example 10% off everything) only apply to online sales, not available instore. The Loop Online reserves the right to correct any error after an email is sent out.

Shipping Policy

Delivery

The Loop Online makes every effort to ensure that the product you order is in stock and is despatched promptly. If a product does happen to be out of stock, we will contact you with an ETA. Your credit card will only be charged for goods that are available, and only at the time they are sent.

Deliveries within New Zealand are sent by Go Sweet Spot and would normally be delivered to you within 3 – 5 working days, depending on your location.

Allow 1 business day for your order to be processed and your credit card to be charged (excluding weekends) over and above the actual time to ship your order.
Deliveries can be made to a business or rural physical address. Deliveries cannot be made to a PO Box or Private Bag address.

Should you have any special delivery instructions, please note these in the field provided at checkout.

All products displayed on this website are sold in $NZD (New Zealand Dollars) & excludes GST.
The delivery charge within New Zealand is not included in the price of the goods sold & is a separate charge unless stated otherwise.

Responsibility is accepted for parcels lost in transit in New Zealand, provided we are notified within 7 days.

We also accept full responsibility for breakages in transit within New Zealand. If this occurs please hold onto the item and packaging, and notify us within 7 days.

International 

The Loop Online only sell to residents of New Zealand, you are required to have a New Zealand address to purchase from The Loop Online.

Returns Policy

It is important to choose carefully as we are not obligated to provide a refund if you have changed your mind about a particular purchase.
Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy.
These are called ‘consumer guarantees’, and include the following:
1) A guarantee that the goods are of acceptable quality, such that the goods are fit for all the purposes for which goods of that type are commonly supplied. The products should be free from minor defects, safe, durable and acceptable in appearance and finish
2) A guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit
3) A guarantee that the goods correspond with any description with which the goods are supplied
4) A guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model
If the goods we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

Cancellation
If the products we supply do not comply with a consumer guarantee, we will replace them. If we cannot replace them within a reasonable time, we will provide you with a refund of the purchase price.

Delivery Charges
Any shipping costs to return the original products to The Loop Online will be at the cost of The Loop Online, where The Loop Online considers the goods to have breached a consumer guarantee. If on examination the goods returned to The Loop Online are found to not be in breach of any consumer guarantee, The Loop Online may charge you a fee for examining the goods, and any cost involved in the return of the goods.
Please note that goods must be returned within 7 days

Refunds
Refunds will be issued at the discretion of The Loop Online and will normally be processed within seven (7) days.

Goods Damaged in Transit
If any goods arrive damaged, please contact us within 24 hours of delivery. Damaged goods must be returned in the condition received by you with all original packaging, together with the relevant paperwork.

This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the Consumer Guarantees Act 1993, and may not necessarily describe all rights you may have.

Liability limited to price of product.

No liability for consequential loss.

Submissions

The Loop Online appreciates hearing from its customers. By submitting your ideas, inventions, suggestions or other materials (your “submission”) you grant The Loop Online a perpetual, royalty-free, license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display your submission (in whole or in part) worldwide and to incorporate your submission in other works in any form, media, or technology now known or later developed without any notice or compensation to you.

Changes and Applicable Law

We reserve the right to make changes to our web site and the policies and conditions that govern the use of our web site at any time. We encourage you to review the web site and these terms regularly for any updates or changes. Your continued access or use of our web site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes. Use of the Loop Online web site and purchases of products from The Loop Online shall be governed by and construed in accordance with the laws of the New Zealand, without giving effect to its conflict of law provisions. You agree that any legal action or proceeding between you and The Loop Online shall be brought exclusively in New Zealand court.

Payment Options

The Loop Online accepts payment by a number of convenient options – to suit you.

The details are presented as you proceed through the ‘check out’ when purchasing online.

By Credit card – Visa, MasterCard and American Express (sorry we do not process Diner’s Card Online) the name that will appear on your statement will be The Loop Online.

By Bank transfer of Direct Credit to our Bank a/c.

If you have any queries, please feel free to contact us.

The Loop Online is a website operated by Thorntons Limited located in New Zealand.